Support
Need a hand with SneakersBook? Most answers are a click away below, and a real person reads every email.
Contact us
Email us about anything: a pair that will not scan, a value that looks wrong, a billing question, or an account you need recovered.
Email supportsneakersbook.app@gmail.com
We usually reply within two business days.
What to include
Tell us your device and OS version, the app version from Profile > Settings, and the name or style code of the pair involved. A screenshot helps more than anything else.
Answers without waiting
Billing and subscriptions
SneakersBook Pro is billed by Apple or Google, not by us, so cancellations and refunds are handled in your store account. On iPhone open Settings > your name > Subscriptions. On Android open the Play Store > Payments and subscriptions. If you paid and Pro did not unlock, use Restore Purchases on the subscription screen first, then email us if it is still missing.
Account and data
You can delete your account and all of its data from inside the app at any time, under Profile > Settings. If you cannot sign in to do that, email us from the address on the account and we will take care of it.
Account deletionReport a bug or request a feature
Found something broken, or want something added? Email us, or leave it in the collector survey, which is what shapes the roadmap.
Take the surveyLast updated: September 2026